Contact us

We'd love to hear from you.

At BuckleCraft, customer satisfaction is our highest priority. Whether you have questions before placing an order, need assistance with an existing purchase, or simply want to learn more about our products, our friendly support team is always ready to help.

We believe that excellent service is just as important as excellent products, which is why we work hard to provide timely, professional, and helpful support for every customer.

Customer Support

If you need assistance with:

  • Product recommendations
  • Order updates
  • Shipping information
  • Tracking requests
  • Returns & refunds
  • Exchanges
  • Payment questions
  • General inquiries

Please don't hesitate to contact us.

Contact Information

BuckleCraft

Website
BuckleCraft.store

Email
support@BuckleCraft.store

Phone
(905) 839-1009

Business Address
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday
10:00 AM – 4:00 PM (EST)

Sunday
Closed

Response Time

Our support team aims to respond to all inquiries within 24 business hours.

During holidays or promotional periods, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.

Shipping Information

We proudly offer:

  • Free Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days
  • Order Tracking Available
  • Secure Packaging

Tracking information will be sent via email once your order has been processed and shipped.

Returns & Refunds

Your satisfaction is important to us.

If you're not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Our support specialists will guide you through the return process and ensure your request is handled promptly.

Stay Connected

We continuously improve our collections by listening to our customers.

Your suggestions, comments, and feedback help us deliver even better products and shopping experiences.

Thank you for choosing BuckleCraft.

We look forward to serving you and helping you find premium belts crafted for everyday confidence and timeless style.