Return & Refund Policy

Welcome to BuckleCraft.

Customer satisfaction is at the heart of everything we do. We are committed to providing premium belts and accessories that meet the highest standards of craftsmanship, durability, and style. If your purchase does not fully meet your expectations, we're here to help with a straightforward and transparent return and refund process.

Please read the following policy carefully before requesting a return.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day return policy on eligible purchases.

You have 30 calendar days from the date your order is delivered to request a return or refund.

If more than 30 days have passed since delivery, unfortunately we may not be able to approve your request.

2. Eligibility Requirements

To qualify for a return, your item must meet the following conditions:

• Unused and unworn
• In its original condition
• Free from damage caused after delivery
• Returned with original packaging whenever possible
• Include all accessories and components originally received

Items returned without authorization may not be accepted.

3. Free Return Service

At BuckleCraft, we believe shopping online should be worry-free.

That's why we proudly provide free returns for eligible orders.

If your return request is approved, our support team will provide detailed instructions for completing your return.

Please do not send products back before receiving return authorization.

4. Items That May Not Be Returned

For hygiene, safety, and quality assurance reasons, the following items may not be eligible for return unless defective or incorrectly shipped:

• Personalized or customized products
• Gift cards
• Final clearance items
• Products intentionally damaged after delivery
• Items showing excessive wear or misuse

5. Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the shipping package
• A brief description of the issue

Our team will review your request promptly and arrange a replacement or refund where appropriate.

6. How to Start a Return

To request a return, simply contact our Customer Support Team.

Please include:

• Full Name
• Order Number
• Email Address
• Reason for Return
• Photos (if applicable)

Email:

support@BuckleCraft.store

Our team typically responds within 24 business hours.

7. Return Approval Process

Once we receive your request:

1. We review the information provided.
2. We confirm eligibility.
3. Return instructions are sent.
4. Your item is returned.
5. Inspection is completed.
6. Refund or replacement is processed.

We aim to make this process as simple and efficient as possible.

8. Refund Processing

After receiving and inspecting your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Depending on your payment provider, refunds generally appear within:

• Credit Cards: 5–10 business days
• Debit Cards: 5–10 business days
• PayPal: 2–5 business days
• Other payment methods: Processing times vary

9. Partial Refunds

Partial refunds may be issued when:

• Returned items show signs of use.
• Original packaging is significantly damaged.
• Components are missing.
• Damage occurred after delivery.

Each case is reviewed individually.

10. Order Cancellations

Orders may be canceled before processing.

If your order has not entered fulfillment, a full refund will be issued.

Once an order has been processed or shipped, cancellation may no longer be possible.

Customers may instead request a return after delivery.

11. Exchanges

We gladly replace products that arrive:

• Damaged
• Defective
• Incorrect

If you'd like to exchange an item for another size, style, or color, please contact Customer Support for assistance.

12. Late or Missing Refunds

If you haven't received your refund:

• Double-check your bank account.
• Contact your credit card provider.
• Contact your bank.

Financial institutions sometimes require additional processing time.

If you've completed these steps and still have not received your refund, please contact us.

13. International Orders

We proudly serve customers worldwide.

Return eligibility remains the same regardless of destination country.

Processing times may vary depending on local postal services and customs procedures.

14. Fraud Prevention

To protect our customers and business, BuckleCraft reserves the right to refuse returns involving:

• Fraudulent activity
• Abuse of return policies
• Excessive return patterns
• Unauthorized chargebacks
• Altered or counterfeit products

15. Quality Commitment

Every BuckleCraft product undergoes careful inspection before shipment.

We continuously improve our quality standards to ensure every customer receives products that reflect our commitment to craftsmanship and excellence.

16. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

BuckleCraft

Website: BuckleCraft.store

Email: support@BuckleCraft.store

Phone: (905) 839-1009

Address:
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada