Shipping policy

Shipping Policy

At BuckleCraft, we understand that fast, reliable delivery is an essential part of your shopping experience. Our goal is to ensure that every order is processed efficiently, carefully packaged, and delivered safely to your doorstep.

This Shipping Policy explains how we process, ship, and deliver orders worldwide.

1. Worldwide Shipping

We proudly offer FREE Worldwide Shipping on every order.

No minimum purchase is required.

Whether you're shopping from North America, Europe, Asia, Australia, or other supported regions, your order qualifies for complimentary shipping.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing includes:

  • Order verification
  • Product inspection
  • Quality control
  • Secure packaging
  • Carrier preparation

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Estimated Delivery Time

After processing, most orders arrive within:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak shopping seasons
  • Carrier delays

4. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing:

  • Shipping confirmation
  • Tracking number (when available)
  • Carrier information
  • Estimated delivery updates

Please allow up to 48 hours for tracking information to become active.

5. Shipping Destinations

BuckleCraft currently ships to most countries worldwide.

Unfortunately, we may be unable to deliver to certain remote regions or locations where shipping restrictions apply.

If shipping is unavailable for your destination, you will be notified before your order is processed.

6. Customs, Duties & Taxes

Most orders arrive without additional charges.

However, depending on your country's import regulations, local customs authorities may impose:

  • Import duties
  • Customs fees
  • VAT
  • Sales taxes
  • Brokerage fees

These charges, if applicable, are the responsibility of the customer.

BuckleCraft has no control over customs procedures or additional governmental fees.

7. Order Tracking

We encourage customers to monitor shipment progress using the tracking information provided after dispatch.

If you experience difficulty locating your tracking information, please contact our Customer Support Team.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full recipient name
  • Street address
  • Apartment or suite number
  • City
  • Province/State
  • Postal code
  • Country
  • Phone number

Incorrect or incomplete addresses may result in shipping delays or failed delivery.

9. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be made before your order enters fulfillment.

Once an order has been shipped, we may be unable to modify delivery information.

10. Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your property
  • Asking household members
  • Contacting neighbors
  • Checking with your local carrier

If the package still cannot be located, please contact us and we will work with the shipping provider to investigate.

11. Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • National holidays
  • High shipping volume

We appreciate your patience and understanding during these situations.

12. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A description of the issue

We will review your claim promptly and arrange an appropriate solution.

13. Missing Items

If your order is missing an item, please notify us within 7 days after delivery.

Our team will investigate and resolve the issue as quickly as possible.

14. Incorrect Items

If you receive the wrong product, please contact us immediately.

Once verified, we will provide instructions for returning the incorrect item and arrange a replacement at no additional cost.

15. Order Refusal

If a shipment is refused by the customer without prior authorization, any applicable return shipping fees or carrier charges may be deducted from the refund where permitted by law.

16. Contact Us

For questions regarding shipping or delivery, please contact:

BuckleCraft

Website: BuckleCraft.store

Email: support@BuckleCraft.store

Phone: (905) 839-1009

Business Address:
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada