Contact information
Contact Information
Welcome to BuckleCraft. We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. Whether you have questions before placing an order or need assistance after your purchase, our dedicated support team is here to help.
Company Information
Business Name
BuckleCraft
Website
BuckleCraft.store
Business Address
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada
Customer Support Email
support@BuckleCraft.store
Phone Number
(905) 839-1009
Established
2022
Customer Service
Our customer support team is available to assist with a wide variety of inquiries, including:
- Product information
- Order status updates
- Shipping questions
- Tracking assistance
- Returns and refunds
- Exchange requests
- Payment inquiries
- Website assistance
- General feedback
We are committed to responding with professionalism, accuracy, and care.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Standard Time)
Saturday
10:00 AM – 4:00 PM (Eastern Standard Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered on the next available business day.
Email Support
The fastest way to contact us is by email.
Email:
support@BuckleCraft.store
When contacting us, please include the following information whenever possible:
- Full Name
- Order Number
- Email Address used for purchase
- Description of your inquiry
- Photos (if reporting product issues)
Providing complete information allows us to resolve your request more efficiently.
Phone Support
For general inquiries, customers may contact us during business hours.
Phone:
(905) 839-1009
Please note that during promotional events or holidays, wait times may be slightly longer than usual.
Order Assistance
If you have already placed an order, we are happy to assist with:
- Order confirmation
- Shipping updates
- Tracking information
- Delivery estimates
- Address corrections (before shipment)
- Product questions
- Return requests
Our goal is to provide timely updates and ensure your order reaches you safely.
Shipping Information
We proudly provide:
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
- Secure Packaging
- Order Tracking Available
Once your order has shipped, a confirmation email with tracking details will be sent to the email address used during checkout.
Returns & Refunds
Customer satisfaction is our priority.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Our support specialists will guide you through every step of the return process to ensure a smooth and hassle-free experience.
Product Questions
Need help selecting the right belt?
Our team can assist you with:
- Material recommendations
- Style suggestions
- Sizing guidance
- Buckle options
- Gift recommendations
- Care instructions
We're always happy to help you find the perfect accessory.
Wholesale & Business Inquiries
For partnership opportunities, wholesale purchases, media requests, or other business-related inquiries, please contact us via email with the subject line:
Business Inquiry
Our team will direct your message to the appropriate department.
Privacy & Security
Your privacy is important to us.
Any information shared with BuckleCraft is handled securely and used only for purposes related to:
- Order processing
- Customer support
- Shipping and delivery
- Account management
- Service improvements
We never sell your personal information to third parties.
Customer Satisfaction
Since our founding in 2022, BuckleCraft has remained committed to delivering premium products backed by dependable customer service.
Every inquiry is handled with professionalism, respect, and attention to detail because we believe every customer deserves an exceptional shopping experience.
Your trust motivates us to continuously improve our products, services, and support.
Get in Touch
If you have any questions, comments, or suggestions, we'd love to hear from you.
BuckleCraft
Website: BuckleCraft.store
Email: support@BuckleCraft.store
Phone: (905) 839-1009
Address:
453 R. Saint-François-Xavier
Montréal, QC H2Y 2T1
Canada
Thank you for choosing BuckleCraft. We appreciate your business and look forward to serving you with premium belts, outstanding craftsmanship, and exceptional customer care.